In rare cases, the license creation process can have an error and you may be stuck in a “pending” state after initially subscribing. ProRigs support often resolves this issue by themselves when this is noticed on their end.

If this is not resolved within an hour of you initially subscribing, you may also send us a message via ProRigs Support and we will fix this soon.

Our rigs will automatically self load the PRLicensePlugin as needed when using them. This functions the same as the “Loaded” setting in the Plug-in manager but is handled by the rigs themselves.

There is also no need to “Auto Load” the PRLicensePlugin in Maya’s Plug-in Manager. Enabling “Auto Load” will cause the plugin to always load even if you don’t intend to use PR rigs. While this may be ideal while you are still subcribed, if you have cancelled your subscription to ProRigs, this will also cause a message window to appear requesting you to enter a valid license key every time you start Maya. 

To avoid this popup reminder and other potential conflicts (such as with exporting tools), it is recommend you leave both the “Loaded” and “Auto Load” settings off in the Maya Plug-in Manager and simply let our plugin handle this for you automatically as needed.

Best practices to start your animations:

Always “reference” your rig into your animation scene.  YES, reference your rig into the scene and then start animating.  This will prevent you from deleting parts of your rig, along with many other benefits.

• DO NOT “double click” open your Rig File, as this can often result in a rigs malfunction.
• DO NOT “open” your rig file and start animation. 
• DO NOT “import” your rig into a scene file and start animation.  This is essentially the same as “file, open”. 

Please see our “Getting Started” page, for helpful video tutorials and for

This is a known Autodesk Maya bug and will not affect your work.

While using the PRLicensePlugin, exporting tools from Maya are disabled. Deactivating the PRLicensePlugin will resume normal function of your export tools.

Motion blur is not currently supported for our character rigs in Maya viewport 2.0 or Arnold render. While it can be enabled on some rigs, it can give unexpected results depending on the rig and scnerio. 

Your network adapters are part of the computer profile ProRigs uses when it creates a license key. This profile is then tied to your ProRigs License on ProRigs servers. Altering these network adaptors can cause the license to error out and will require a reset of your license. If this occurs please contact ProRigs support via the Support Page.

The error you are seeing is a common Maya error not just exclusive to our rigs, but more to do with the way different Maya version years interact with Maya scenes.

In order to provide the widest compatibility range as possible with our ProRigs characters, these compatibility fixes in different Maya versions can sometimes trigger such a message which Maya often displays as a general catch message that something may be an issue with the scene.

While the popup message can be intrusive, it is not something you need to worry about regarding ProRigs characters and their proper functionality within Maya.

We have a help video guide on this topic on the Help Videos page titled “Hide Controls in Arnold Render”

ProRigs requires an active Internet connection for its core functionality. This includes referencing or opening any rig into a scene and during the use of rig after it is in the scene.

ProRigs will accommodate for interruptions of the Internet connection for a brief period of time, but occasional communicates with our authentication servers to confirm valid authentication.

If it can’t do this due to lack of an Internet connection, the ProRigs plug-in will eventually unload itself and the rig will become unstable and eventually unusable.

To recover from this, you must again put the ProRigs Maya Pug-in into an active loaded status.